Terms & Conditions bet99 – Full Platform Usage Guide for Malaysia

These Terms and Conditions ("Terms") govern your use of the bet99 online platform accessible at https://bet99.express ("Platform"). These Terms constitute an agreement between you as the user ("Member" or "you") and bet99 as the platform operator ("bet99", "we", or "Platform").

By completing the registration process and creating a bet99 account, or by using any part of this Platform, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. This agreement takes effect from the date you register or first use the Platform.

Bet99 reserves the right to update or amend these Terms at any time. Changes will be communicated via in-platform notifications or email to registered members. Continued use of the Platform after notification of any changes constitutes acceptance of the amended terms. The date of the most recent update will always be displayed at the top of this document.

To register and use the bet99 platform, you must meet all of the following eligibility requirements without exception:

• At least 18 years old on the date of registration. bet99 does not permit gambling by any individual under the age of 18, under any circumstances.
• Hold a valid and active Malaysian phone number for account verification purposes.
• Not listed on any self-exclusion register or gambling prohibition list maintained by any relevant authority.
• Do not register under or on behalf of another person. Each individual is only permitted to own and operate one (1) account bet99 only.
• Agree to provide accurate, truthful, current, and complete information during and after registration.

Bet99 reserves the right to request identity verification documents at any time to confirm your account details. This includes, but is not limited to, a copy of your MyKad, bank statement, or other documents deemed appropriate. Failure to provide the requested documents within the specified timeframe may result in your account being temporarily suspended.

Each bet99 member is fully responsible for ensuring their use of the platform complies with the laws applicable in their jurisdiction. bet99 does not provide legal advice and accepts no liability for any legal consequences a member may face in connection with their use of the platform.

All financial transactions on the bet99 platform are conducted in Malaysian Ringgit (MYR) only. bet99 accepts deposits via the following recognised and available methods for players in Malaysia:

For withdrawals, members must use the same payment method as their most recent deposit, except in specific circumstances approved by the bet99 finance team. The minimum withdrawal is RM30 and the maximum daily withdrawal is RM50,000 unless a different VIP limit has been separately agreed upon.

Withdrawal processing times are 1–4 hours for e-wallets and 4–24 hours for bank transfers on business days. bet99 reserves the right to conduct additional security checks, which may extend processing times. Members will not be charged any processing fees by bet99 for standard withdrawals.

All deposits made at bet99 are non-refundable, except in cases where bet99 determines that a technical error on the platform's end caused the deposit to not be recorded correctly. In such cases, please contact support with your transaction records for investigation.

Bet99 offers a variety of bonuses and promotions to members from time to time. Each bonus offer is subject to specific terms stated on the relevant promotions page. The general terms applicable to all bet99 bonuses are as follows:

• Each bonus has wagering requirements (rollover) that must be met before any withdrawal of bonus funds is permitted. Standard rollover requirements range from 5x to 30x depending on the type of bonus.
• This bonus cannot be used in conjunction with any other bonus unless explicitly stated by bet99.
• Each member is only eligible to claim each bonus once unless otherwise stated. Attempting to claim the same bonus more than once through different accounts is a serious breach of these terms.
• Welcome bonus is available for first-time deposits only first new members and cannot be reclaimed once used.
• Bet99 reserves the right to modify, suspend, or cancel any promotion with a minimum of 24 hours' notice to members who are actively participating in that promotion.
• If bet99 suspects that any member is exploiting bonuses through arbitrary wagering or clear bonus-mining strategies, bet99 reserves the right to void the bonus and any associated winnings.

Bonus values shown in bet99 advertisements or marketing communications — for example, "Welcome Bonus up to RM888" — represent the maximum possible amount and are not a fixed sum. The actual amount received depends on the member's deposit amount and the applicable bonus percentage.

The following are general rules that apply to all bet types on the bet99 platform, covering Sports Betting, Live Casino, slots, roulette, e-sports, and all other games:

• All bets accepted and confirmed by the bet99 system are final and binding. Bets cannot be cancelled once accepted, except under the circumstances outlined in the bet cancellation section.
• Bets placed using funds obtained through unlawful means or fraud are automatically void.
• For Sports Betting, bet99 applies the odds displayed at the time the bet is placed. Any odds changes after a bet has been accepted do not affect existing bets, except for in-play bets which are subject to separate rules.
• In the event that a sporting event is postponed, cancelled, or not completed within the stipulated timeframe, bet99 reserves the right to refund the bet amount or settle bets based on available results in accordance with the relevant sports policy.
• Bet99 reserves the right to limit the stake size or number of bets for any member for operational or risk management reasons, without being required to provide detailed justification.
• Bets placed on events whose outcomes were already known before the bet was accepted — due to a technical error or oversight — are automatically voided and the stake will be refunded.

For in-play betting, members should be aware that odds change rapidly in line with live match developments. bet99 uses a system that notifies members if the odds change between the time of clicking and the time of processing, and requests confirmation before the bet is accepted. This ensures you always know exactly what odds you are getting.

Bet99 delivers its games through partnerships with internationally certified and recognized casino game software providers. All slots and electronic table games use Random Number Generator (RNG) that have been independently audited to ensure every outcome is genuinely random and cannot be manipulated by any party, including bet99 itself.

For live casino games with real dealers, such as baccarat, roulette, and blackjack, outcomes are determined by the actions of the live dealer, which can be viewed in real time via the video stream. bet99 has no control over the outcome of any round or spin in live casino games.

The Return to Player (RTP) percentage for each slots game is displayed in that game's information section. RTP is a long-term average and does not guarantee outcomes in any individual playing session. Players should understand that short-term variance is normal and to be expected.

• All game results on bet99 are final once a round or game has been completed.
• Any claims regarding game fairness must be submitted to bet99 support along with the unique round number within 48 hours.
• Technical disruptions during gameplay that prevent a round from completing will result in that round being voided and the stake returned to the member.

The security of your bet99 account is a shared responsibility. bet99 provides the latest security technology on the platform's end, but you also play an important role in keeping your account safe from unauthorised access.

• You are solely responsible for keeping your bet99 account username and password confidential. Do not share this information with anyone, including anyone claiming to be a bet99 staff member – our team will never ask for your password.
• Use a strong, unique password for your bet99 account. bet99 recommends a combination of uppercase letters, lowercase letters, numbers, and symbols, with a minimum length of 8 characters.
• If you suspect your account has been accessed by another party, change your password immediately and contact bet99 support. bet99 is not liable for losses arising from the voluntary or involuntary sharing of login credentials.
• Bet99 reserves the right to temporarily suspend an account if the system detects suspicious login activity from an unfamiliar location or device, as an additional security measure.

Members are not permitted to use bots, automated software, or any other technology that enables access to or use of the bet99 platform without genuine human interaction. Such usage constitutes a serious violation and may result in account termination and forfeiture of all balances.

The following activities are strictly prohibited on the bet99 platform. Engaging in any of them may result in immediate account termination, forfeiture of all balances, and legal action where applicable:

• Identity fraud – using another person's name, identity card number, or personal information to register for or use the bet99 platform.
• Money laundering – using the bet99 platform to convert illegally obtained funds into apparently legitimate assets.
• Bonus abuse – opening multiple accounts or colluding with other members specifically to gain benefits from bet99 promotions and bonuses beyond the permitted limits.
• Use of automated software – using bots, scripts, or other software to place bets or interact with the platform automatically without human involvement.
• System disruptions – any attempt to hack, attack, probe for vulnerabilities, or disrupt the operations of the bet99 platform in any way.
• Match settlement – being involved in or having knowledge of match-fixing or manipulation of sporting events and placing bets based on that knowledge.
• Collusion – colluding with other players at the same table to gain an unfair advantage over bet99 or other players.

Bet99 employs a sophisticated fraud detection system and works with third-party providers to identify suspicious activity. If you suspect another member is involved in any of the above, please report it to our support team.

Bet99 provides this platform on an "as is" basis and makes no guarantee that the platform will operate free of interruptions, errors, or data loss at all times. To the extent permitted by applicable Malaysian law, bet99 is not liable for:

• Indirect, incidental, special, or consequential losses arising from the use of or inability to use the bet99 platform.
• Losses arising from internet disruptions or disconnections during an active bet or game due to factors beyond bet99's control.
• Losses arising from errors or inaccuracies in information provided by third-party data providers, such as sports statistics or pre-match odds.
• Any losses arising from unauthorised access to your account as a result of your own negligence in safeguarding your login credentials.

In any case, bet99's maximum liability to any member within a 12-month period shall not exceed the net deposit amount made by that member during the same period. Any claim against bet99 must be submitted within 6 months of the date of the incident giving rise to the claim.

Members may close their bet99 account at any time by contacting our support team. Prior to closure, all balances eligible for withdrawal will be processed in accordance with standard withdrawal procedures. Bonus balances that have not met the rollover requirements are not eligible for withdrawal.

Bet99 reserves the right to suspend or terminate a member's account for the following reasons:

• Violation of any part of these Terms & Conditions.
• Providing false or misleading information during registration or account updates.
• Confirmation that a member is under 18 years of age.
• A member's own request for self-exclusion on responsible gaming grounds.
• Legal compliance requirements or directives from the relevant authorities.
• Suspected activities related to fraud, money laundering, or platform security.

When an account is terminated due to a breach of terms, bet99 reserves the right to retain all balances in that account as compensation for any losses or costs incurred as a result of the breach. bet99's decision in this matter is final.

Bet99 is committed to protecting the privacy and security of all members' personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Personal information you provide to bet99 — including your name, phone number, email address, and financial details — is used solely for account management, transaction processing, and service improvement purposes.

Bet99 does not sell, rent, or disclose members' personal information to any third party for marketing purposes without your explicit consent. Data sharing only occurs where necessary for platform operations (such as payment providers) or when required by law.

For full details on how bet99 collects, uses, and protects your data, please refer to Privacy Policy ours, which form part of this agreement and are to be read together with these Terms.

Bet99 takes problem gambling seriously and is committed to supporting responsible gambling among all members. The bet99 platform provides the following self-exclusion tools, which can be activated in your account settings:

• Deposit Limit – set a daily, weekly, or monthly deposit limit that cannot be exceeded.
• Loss Limit – set a loss limit that, once reached, will cause the bet99 system to temporarily stop accepting bets.
• Session Time Limit – limit your daily or weekly playing time.
• Self-Exclusion – temporarily suspend access to your account for a set period (24 hours, 7 days, 30 days, or longer).
• Permanent Self-Exclusion – permanently close your account for responsible gambling reasons. This decision is final and cannot be reversed.

If you or someone you know is showing signs of problem gambling, please contact the bet99 support team for information on available resources. For a full guide, visit the Responsible Gambling us.

Bet99 reserves the right to amend, update, or supplement any part of these Terms & Conditions at any time based on operational requirements, regulatory changes, or platform improvements. When significant changes are made, bet99 will notify active members via:

• In-platform notification on your next login to bet99.
• Email to the address registered to your account.
• Update the date at the top of this Terms document.

Continued use of the bet99 platform after an amendment notice is considered acceptance of the updated terms. If you disagree with any amendment, you have the right to close your account and request withdrawal of any eligible balance before the amendment's effective date.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the general operation of the bet99 platform, please reach out to our support team through the following channels:

• Live Chat – available on the bet99 platform, 24 hours a day, 7 days a week. Typical response time is under 2 minutes.
• Email – support@bet99.express. Response within 24 business hours.
• WhatsApp – for quick enquiries regarding your account and transactions.

The bet99 support team consists of Malaysian staff fluent in both Malay and English. We operate 24/7 without interruption, including on Malaysian public holidays, so help is always available whenever you need it.

Formal complaints relating to financial disputes or game outcome decisions must be submitted in writing via email, with complete supporting evidence and details. bet99 is committed to resolving all complaints within 7 business days from the date a complete complaint is received.